Privacy Policy

We may collect personal information such as:

• Name, age, date of birth, and demographic details.
• Contact details including email address, phone number, and physical location for online care coordination.
• Appointment information and consultation scheduling preferences.
• Payment-related transaction details (processed securely via regulated third-party payment gateways).
• Emergency contact information where appropriate.
• Information voluntarily shared during psychological consultation, counselling, or psycho-oncology support sessions.

We collect and use personal information only for clearly identified, lawful, and legitimate purposes, including:

• Providing, scheduling, and coordinating clinical and psychological services.
• Communicating about appointment confirmations, reminders, and service updates.
• Maintaining appropriate, confidential professional clinical records.
• Processing consultation fee payments and issuing receipts.
• Meeting legal, regulatory, or professional code of ethics obligations.
• Improving service delivery, clinical standards, and administrative operations.

Psychological, counselling, and health-related information will be handled with appropriate confidentiality and security safeguards. Information will not ordinarily be disclosed to third parties without appropriate client consent, except where disclosure is required or permitted by applicable law or is necessary in a recognised safety or legal emergency (e.g. imminent harm to self or others).

Where third-party services are used for appointment booking, online consultation video software, email, messaging, cloud storage, website hosting, or payment processing, relevant information may be processed by those providers according to their applicable terms and standard privacy practices.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse, loss, or destruction.